Free X4 upgrade process.

[Maximinus]

Hello,

We recently purchased a copy of InstallAware X3 (about a month ago) and just noticed that InstallAware X4 was just released and we would like to take advantage of the free upgrade to InstallAware X4.

What do we need to do to in order to be able to licence the new X4 version? Can we use the same licence exe that we use for X3 or do we need to generate a new license exe for X4? If we need a new license exe how do we obtain it?

Thanks.

[bokkie]

Maximinus,

Speaking as a user myself, I always do this:

1. Download the full installation media so you have a complete copy.
2. Regenerate your licence for X4.
3. Keep the download and licence files together.
4. Repeat 1-3 for each version you download in the future.
5. Keep 'em together. Keep 'em backed up.

Don't use your X3 licence in X4. They need to be kept in synch. An X3 licence will register on an X4 installation but I'm sure Francesco will agree that if you do you're asking for trouble.

[Maximinus]

Thanks Bokkie,

When I logon to my account, I am able to generate a licence but the licence file does not contain any information regarding what version is InstallAware is being licensed.

Other than trial and error, how do I know if the new licence will work on X4?

Thanks.

[FrancescoT]

Dear Maximus,

currently from your account you can only generate a license file that can be used to activate the latest IA X4.

That said;

1) Download the InstallAware trial from the public website at http://www.installaware.com/downloads-product-downloads.htm

2) Install the trial. Please remember to choose the InstallAware edition that you purchased in the setup wizard. Each edition shares the same download file.

3) Log on to your existing customer account

4) Select the link "Download your purchased products"

5) Generate, download, and install your license.

6) Please remember to keep a copy of your trial download and license file in a safe place for re-installation in the future.

NOTE|
You must re-install the product In case you have already used a wrong licence file.

Hope this helps you.

Regards