Search found 314 matches

by alibaba
Tue May 13, 2014 3:57 am
Forum: Technical Support
Topic: Select a drive only
Replies: 4
Views: 6900

Re: Select a drive only

Thank you Francesco, I did not know this function yet. I tried it but the string with the Drive list alsways contains only the "A:\" drive. I tried a lot, but always the same. :(

Thank you anyway!
by alibaba
Sun May 11, 2014 11:29 pm
Forum: Technical Support
Topic: Select a drive only
Replies: 4
Views: 6900

Select a drive only

Hi,

I need a dialog where the customer can only select a drive. He should not select a path, because the install path is always <selected_drive>\Application .
How can I realize it with InstallAware? Anyone an idea, hint?

Thanks in advance
by alibaba
Tue May 06, 2014 6:18 am
Forum: Technical Support
Topic: Set7zipDllDirectory in mia.lib Problem
Replies: 4
Views: 5238

Re: Set7zipDllDirectory in mia.lib Problem

I could verify that the customer did merge different (uncompressed) setup versions. There was an old mia.lib parallel to setup.exe what caused the problem. Case solved ;)
by alibaba
Mon May 05, 2014 11:10 pm
Forum: Technical Support
Topic: Set7zipDllDirectory in mia.lib Problem
Replies: 4
Views: 5238

Re: Set7zipDllDirectory in mia.lib Problem

The error message sound like the user has the wrong mia.lib, so I think it could be that somehow the user is using a not matching mia.lib with the setup.exe (Maybe in temp Dir). But I have no idea how this could happen. So forget my thought. ;)
Maybe you have a better explanation?
by alibaba
Sun May 04, 2014 11:22 pm
Forum: Technical Support
Topic: Set7zipDllDirectory in mia.lib Problem
Replies: 4
Views: 5238

Set7zipDllDirectory in mia.lib Problem

Hi,

a customer reported an error:

"the procedure entry point "Set7zipDllDirectory" could not be located in the dynamic link library mia.lib."

Any ideas what could cause such an issue? Maybe the user merged different setups?
by alibaba
Mon Feb 10, 2014 1:49 am
Forum: Technical Support
Topic: DELL Sonic Wall recognizes IA built setup as Trojan
Replies: 4
Views: 7248

Re: DELL Sonic Wall recognizes IA built setup as Trojan

Yes of course, the installation is correctly signed.

Also I cannot find any infos about an menti.hurz trojan...
by alibaba
Fri Feb 07, 2014 12:24 am
Forum: Technical Support
Topic: DELL Sonic Wall recognizes IA built setup as Trojan
Replies: 4
Views: 7248

DELL Sonic Wall recognizes IA built setup as Trojan

Hello, can anyone confirm that the hardware firewall "DELL Sonic Wall" recognizes every with InstallAware generated installation as Trojan (Menti.HURZ). I checked our installation with Avira, Sophos and Virus total but none of them found a virus inside the installation. Has anyone encounte...
by alibaba
Wed Jan 29, 2014 1:50 am
Forum: Technical Support
Topic: Setup.exe didn't start
Replies: 15
Views: 16017

Re: Setup.exe didn't start

Hi Francesco, I have new information on this: 1. I cannot start the package with left klick. 2 If I right-klick the package I get directly an error message that some files inside tha package could not be read! These files are indeed password protected. They are installed with the application but sho...
by alibaba
Tue Jan 28, 2014 6:46 am
Forum: Technical Support
Topic: Setup.exe didn't start
Replies: 15
Views: 16017

Re: Setup.exe didn't start

I only disabled the AV. You mean the customer should completely uninstall the Antivirus software and try again?

I only tested one package at the customer, maybe I can try to check another.
by alibaba
Tue Jan 28, 2014 5:59 am
Forum: Technical Support
Topic: Setup.exe didn't start
Replies: 15
Views: 16017

Re: Setup.exe didn't start

Yes I checked Anti-Virus, Temp-folder and Admin rights, all seemed okay. That's why I created a procmon log file.
by alibaba
Tue Jan 28, 2014 12:41 am
Forum: Technical Support
Topic: Setup.exe didn't start
Replies: 15
Views: 16017

Re: Setup.exe didn't start

I am using IA 17, the latest version. And the setups runs fine on most systems. I only know from two systems that have this problem. So I think you won't find anything since I am also not able to reproduce the error here.

Is there nothing you or an IA developer could find in the procmon log files?
by alibaba
Mon Jan 27, 2014 12:25 am
Forum: Technical Support
Topic: Setup.exe didn't start
Replies: 15
Views: 16017

Re: Setup.exe didn't start

I placed a log entry (WriteToLogFile - Camelot Plugin). But this Log entry is not done. The script does not start at all. The setup is not even unzipped...What to check now?
by alibaba
Fri Jan 17, 2014 12:48 am
Forum: Technical Support
Topic: Setup.exe didn't start
Replies: 15
Views: 16017

Re: Setup.exe didn't start

So I don't understand why the setup did not start any dialogs at all. As you can see in the log file the .exe runs only for one second.

Have you any idea what is going on there?

How can I debug further if procmon doesn't help?
by alibaba
Wed Jan 15, 2014 1:39 am
Forum: Technical Support
Topic: Setup.exe didn't start
Replies: 15
Views: 16017

Re: Setup.exe didn't start

Yes of course. But you know what an IA Setup is soing on initialization. Maybe it needs such a DLL and it is a wrong version or something else. I have no idea what is going wrong there. And I don't know what to tell the customer...

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